All orders are shipped by UPS or regular mail and are subject to shipping charges depending on regular or express mail and delivery Destination Items will not be charged until they ship.
You may cancel any order without incurring any additional charges before the item is shipped. If you decide to cancel after the item has been shipped, but before it has arrived, you will be responsible for shipping and handling charges in both destinations.
If for any reason you would like to return a product simply fill out your packing slip. If you have lost your packing slip, include a letter or note of instructions with your name and address stating whether you want an exchange, credit, or refund. Let us know why you are returning the product and be sure to include a phone number, or email address so that we may contact you in case we have questions.
For your protection, please ship UPS Ground or regular mail with proof of delivery. If your package is lost in return shipment and if it cannot be tracked, we cannot replace it or refund your purchase.
ALL returned products MUST be in original condition and packaging.
A refund in the amount of the product will be issued within 10 business days upon receipt of your package(s). Note: unless the return is the result of our error; a refund will not be issued for shipping charges incurred.